Haptik ChatBot: Aims to Replace Customer Support and To give Solutions within 4 minutes !

Haptik buzzing across India just because of it's brilliant Idea !

     The core work of Entrepreneur is to address and resolve the pain that the society/self facing. I think Heptik did it. Just think about calling to our major telecom companies customer supports for the resolution of our network issues!. Selecting numbers in the dial pad from 1 to 9 multiple times, then wait for 30 minutes over the call, explaining the symptoms of the issue and getting resolution is always tough. Sometimes we must call back for the same issue several times.

     By updating IPL scores and announcing the great price for IPL winner predictions it became popular. The strategy they used in the initial days was good to reach more people.

Then the options like predicting wi-fi locator, offering cash back for traveling bookings, Referral bonus and donating cloths made customers to love Haptik.

Not only in telecom industry but everywhere, almost 90% of people faced the challenge for a long time. But still we don't have a solution.

There are major things to be addressed like :

* Customers want to communicate over messenger than in Phone calls, Second preference of customers is Email. But still we are running customer cares most in calling up agents

* Customers don't want to communicate in Calls or calling agents again and again and listening to same replies from them

* Most of the issues will not reach to back-end because of human errors

* Support agents some times take more time to get the input or to explain the solutions

     So it is very important to address these type of customer related issues and resolve with permanent solution. Haptik might be the solution!. It's ambition is to support customers instantly and accurately with advanced technology. Through this it want to replace whole customer support.

They found the most customer queries mentioned below :

1. I don’t get network in my area

2. How do I improve my phone battery life?

3. What is the baggage allowance on my flight?

4. How do I activate DND?

5. Online shopping: where is my order?

6. What is the best mobile plan for me?

7. Online Shopping: I need to cancel an order.

8. What are the requirements to open a bank account?

9. My cable box is showing No Signal

10. Food delivery: what are the current offers?

     It clearly says the customer care not yet came up with permanent solution for even general basic queries. The communication gap between the outsourcing service and Companies might be the reason.  Haptik came up with the permanent solution with it's code!

At the beginning, it started to support many fields like :

Airlines

Banking

Consumer Electronics & Appliances

Cable/DTH

Fast Food & Delivery (national chains only)

Heath & Wellness

Insurance

Online/E-Commerce

Retail (national brands only)

Wireless & Telecom

Education

Railways/IRCTC

This might become long list in coming days.

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